Yes, we do. We charge an extra fee for gift packaging as you'll see on the checkout page. If your item is selected as gift, it will be placed in open-ended cellophane bag, tied with a twine. Crinkle paper is also included in the gift box.

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit the sign up menu and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at lumielsco@gmail.com. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there. You can also view your order history and updates on My Orders page.

Orders that require shipping within the U.S. will be delivered within three to seven days. Shipping to countries outside of the U.S. may take up to 14 days.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.